OVERVIEW

At XtremeCylinders we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

RETURN POLICY

You have up to 30-days from the purchase date to return your product. You will be subject up to 25% restocking fee of the purchase price. You will also be responsible for shipping costs for delivery and return of the product.

The following rules apply:

• Products must be in original packaging and in a new and resalable condition.
• Any product that was used or fully/partially installed is non-returnable.
• Shipping Fees are non-refundable.
• All returns must be made via our Return Procedure by filling out an RMA form in the MY ACCOUNT section.
• There are few non-returnable products & services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies.
• Order cancellations can only be requested prior to shipment or in some cases.
• If the return of an item was caused by an error on our or a manufacturer's part, we will cover the shipping fees.

DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

We all know that accidents happen sometimes. If your product(s) will arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.

When a replacement part is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.